Barcode Repair and Maintenance

Data Capture Specialists offers service and maintenance for all of the equipment we sell.  We also can offer maintenance for older gear or legacy equipment no longer in production in most cases.  In an effort to help our customers get the most out of their "IT" dollars we will help you decide what gear should continue to be repaired and which items may actually be cheaper in the long run to replace.  Our repair depot has thousands of spare parts for terminals and scanners going back more than 10 years.  We also offer upgrades and refurbishing of legacy products.

Below you will find descriptions of our most popular repair programs.  You can follow the link at the bottom of this page to create you own log-in and see which products we repair or request an RA ( Return Authorization).  If you are looking for a yearly service contract please call us to discuss your needs.

 

Time & Materials Repair (T&M)

You will ship the equipment to be repaired to our repair facility.  Shipping costs are the customers responsibility to our facility.  We quickly evaluate the units(s) and notify you electronically that an online estimate is available for approval.  Normal turnaround time is 2-4 working days excluding transit time.

 
Flat Rate Repair Program

You are responsible for shipping to our repair depot.  The units(s) will be repaired at a flat fee excluding accessories and abuse and returned back to you.  We have flat rate catagories for scanners and portable data terminals: Major and Minor.  A determination will be made as to which category applies to a given unit by one or our senior technicians when it arrives.  You can provide a purchase order online at the same time you are requesting an RA to ensure quick repair service, or we will notify you electronically that an online estimate is available after your units(s) are evaluated.  Repair times are usually 2-3 days.

 

Depot Maintenance Program

A maintenance contract is purchased for a period of time of no less than one year and covers all parts and labor used to maintain your covered equipment.  Maintenance Agreements premiums may be paid monthly, quarterly or annually in advance of service.  All equipment must be in good working order prior to the enrollment in this program.  Shipping costs to our depot are the responsibility of the customer.  We will pay the return shipping back to your designated location via UPS ground or equivalent.  Normal turn around time is 1-2 days for this option, and other shipping arrangments can be made.  All units covered under our maintenance agreement come with free telephone support.  You must have at least 10 terminals to choose the Depot Maintenance Program.  Portable data collections terminals are eligible for application RE-LOAD by our team at no charge before they ship back to your location.  You would need to provide us with this information ahead of time.

 

Exceptions to ALL repair programs:

repair

  • Abuse
  • Cable Assemblies
  • External power supplies
  • Print heads
  • Consumables
  • Label Jams
  • Damage as result of fire, water, etc.
  • Cosmetic damage

 

Warranty:

All repairs performed are warranted against materials and workmanship for 60 days from the time they leave our facility.  Our repairs cover all labor and only applies to the components and parts that were worked on when they were last here.  Your units will be repaired, aligned, calibrated to factory specs, and cleaned before they are returned.

Be sure to supply us with your software application and site configurations if you would like us to restore them before we return your repaired equipment.  This allows you to open the box and issue out the newly repaired terminal(s) without having to have your IT staff configure the terminal back to its custom settings.



 

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